IT Field Service Technician

Skills and Relevant Experience:

Minimum

3 years of Desktop Support w/increasing responsibilities

1 yr. minimum of Help Desk Support (or equivalent)

1 yr. minimum of Knowledge Management

1 yr. minimum ServiceNow (or equivalent ITIL Incident tracking)

Position is full-time, working

Monday - Friday 8:00am - 5:00pm

, with overtime as needed. This is a

field-based position,

requiring candidates to

reside in Saint Charles, MO and

Eurofins is seeking a self-motivated and enthusiastic IT Field Service Technician, which is a Second Level / Tier 2 position where you will be responsible for a combination of remote desktop support for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls.

Support one or more localized laboratories to provide in-person, on-site support, 2-4 days per week.

Provide remote support to laboratories across North America.

Troubleshoot and resolve customer hardware, software and general network connectivity issues.

Break highly technical concepts down into non-technical language and communicate them to people of all IT skill levels.

Must be open-minded and considered a change agent.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.