Director, Customer Enablement

AI-First Strategic Mindset:

You approach knowledge management with a focus on how AI-assisted workflows can increase the speed, consistency, and scalability of content creation.

Cross-Functional Collaboration:

You have a proven ability to partner with Product teams to ensure documentation and training are baked into the release process, not treated as an afterthought.

Educational Program Design:

You can build structured learning resources and educational programs that drive platform adoption and improve tangible customer outcomes.

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

We are looking for a Director of Customer Enablement who is responsible for how customers learn, understand, and find answers across the Bloomerang platform. This role leads the strategy and structure of our knowledge ecosystem—including documentation, learning programs, and AI-powered self-service—ensuring customers can quickly access the information and training they need to succeed. By partnering closely with Product, Support, and Customer teams, this leader ensures product knowledge is accurate, structured, and continuously improved as the platform evolves.

Own the strategy and structure of Bloomerang’s customer knowledge and education systems.

Embody a contagious mindset that drives results and you’re not afraid to fail fast and iterate

Design and maintain the architecture across the help center, LMS, and other learning platforms.

Establish standards for documentation, learning content, and knowledge structure.