Operations Specialist, Autonomy Tech Support, Labs

Comfortable with Linux command line, GitHub, Jira, and Service software

Experience debugging and troubleshooting complex technical problems

Prior experience with autonomous vehicles and/or robotics

Willing to work flexible hours including weekends

You are genuinely curious about how things work (or why they don’t)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends.

Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing

Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps

Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps

Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution

Create resolution steps documentation and maintain knowledge base

DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!