Director, Program Management

At least eight to ten years of account & customer management experience

At least three years of management experience

Knowledge of both theoretical and practical aspects of project management

PMI Certification is an asset

Contact Center industry background (Avaya, Cisco) and strong technical orientation

Software / solution deployment projects delivery experience in the IT world

Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices

Full ownership & accountability of projects (Day 1)

Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets

Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor

Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities

Responsible for customer satisfaction and transaction survey results conducted for project management community