AI Ops Program Specialist

Reside in São Paulo.

Available to go to the office once a week.

Advanced English is mandatory as you will interact with international stakeholders.

Previous experience in high-growth SaaS environments is mandatory.

You are an independent problem-solver capable of seeking information and solving conceptual problems autonomously in a fast-paced environment.

Experience or strong familiarity with how Generative AI systems operate. Experience training AI agents or designing conversational logic is a significant plus.

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

WELLHUB:

Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

Support the design and deployment of AI Agents to support key sales and commercial workflows, in partnership with the Director of Global Programs, Product, and Marketing.

Design, develop and refine conversational logic for AI Agents within our selected AI Agent platform(s). Act as the internal operational expert and day-to-day operator for our AI Agent platform(s).

Collaborate with the Revenue (Sales and Marketing) leadership to ensure we’re continuously training and improving our AI Agent; work closely with PD and Revenue to prioritize and implement strategic improvements to our AI Agents capabilities.

Monitor day-to-day performance, as well as help to develop regular reports with cross-functional partners to improve AI Agent performance, including tracking critical metrics such as: deflection rates, meeting rates, lead-to-MQL conversion, MQL-to-Opp Validation, and full-cycle conversion.

Plan requirements with internal stakeholders and help lead working groups to usher AI-Agent projects through their entire lifecycle.

Understand our commercial processes and our client needs – represent Revenue team and client’ perspectives in internal strategy and planning sessions, and in discussions with cross-functional stakeholders.