Associate VP, Group Medicare- Client Engagement & Excellence

10+ years of progressive leadership experience in healthcare, Medicare, insurance, consulting, account management, client services, or related disciplines.

7+ years leading leaders and large, geographically dispersed teams and ability to develop high-performing teams.

Demonstrated success managing strategic client relationships, retention, and growth within a complex, matrixed organization.

Experience overseeing large-scale portfolios with significant revenue responsibility and executive C-suite level client accountability.

Experience leveraging data, analytics, AI-enabled capabilities, and customer insights to inform decision-making and improve outcomes.

Knowledge of applicable industry regulatory requirements and industry best practices.

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$165,100 - $225,100 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 08-02-2026

Client Ownership & Retention

Own retention, renewals, negotiations, and growth across all Group Medicare accounts.

Build executive-level relationships with key clients and proactively manage client risk and value creation.

Drive client and member satisfaction, including ownership of Client and Member NPS.

Account Management Leadership

Lead the Account Management organization, including Directors, Account Executives, and Consumer Engagement Professionals.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.