colibrigroup

Customer Service Representative

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At a Glance

Location
Charlotte, North Carolina, United States
Work Regime
onsite
Employment
Full Time
Department
Real Estate
Posted
2026-07-28T19:51:22.636000+00:00

Key Requirements

Required Skills

CRMData Analysis

Domain Knowledge

  • Education
  • Regulatory

Requirements

–    Familiarity with learning management systems, CRM platforms, or student information systems.

–    Background in reporting and data analysis.

Responsibilities

Manage student communications throughout the lifecycle of Pre-Licensing and Post-Licensing programs.

–    Conduct proactive student outreach and follow-up to support successful completion and licensure.

–    Respond to student inquiries and provide operational support related to course participation.

Course Administration & Exam Operations

–    Coordinate operational activities for classroom, livestream, and online education programs.

–    Load and administer progress exams, final exams, and exam preparation materials.