Chief Operating Officer - Elm City Communities/Housing Authority of New Haven

Oversee agency-wide risk management strategies and internal controls.

Monitor and address regulatory changes that impact organizational operations.

Collaborate with legal counsel on regulatory matters, contracts, and risk mitigation.

Lead emergency preparedness and business continuity planning.

Master's degree in Business Administration, Public Administration, Real Estate, or related field.

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, and the opportunity to work in a mission-driven environment that’s shaping the future of housing in New Haven. You’ll also have room to grow professionally and help lead an organization committed to equity, innovation, and community.

Annual salary is $175,000 - $225,000, or commensurate with experience.

To Apply

The Chief Operating Officer (COO) is a pivotal, enterprise-wide executive leader and the principal operational partner to the President & CEO. Responsible for driving alignment, performance, and integration across Elm City Communities/HANH, The Glendower Group, and 360 Management Group, the COO ensures that strategy is translated into disciplined execution and measurable impact.

The ideal candidate is a seasoned, systems-oriented executive with a demonstrated record of operational excellence; a data-driven approach; and someone who combines strategic acuity with an action-oriented mindset and deep commitment to mission. The COO will lead with clarity, foster a culture of accountability and collaboration, and champion a data-informed approach to decision-making that ensures the highest quality of service to residents.

STRATEGIC EXECUTION & ENTERPRISE PERFORMANCE

Partner with the President/CEO to translate the organization's vision and strategic plan into clear, measurable departmental goals and key performance indicators (KPIs).

Develop and implement robust performance management systems across all departments, including regular tracking, reporting, and analysis of KPIs.

Elm City Communities, the Housing Authority of the City of New Haven (HANH)—together with its real estate development arm, The Glendower Group, Inc., and its property management subsidiary, 360 Management Group, comprises a mission-driven, full-service affordable housing enterprise. Collectively, these organizations steward 800 public housing units, 1,500 LIHTC units, and deliver innovative, resident-centered housing solutions that strengthen communities across the New Haven region.

As a leader in modern affordable housing, ECC/HANH is committed to expanding opportunity, promoting housing stability, and investing in resilient, thriving neighborhoods.

Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

nonprofithr.com/deinow

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