Technical Support Specialist I (3pm - 12am EST Mon-Fri)

Operational Support Needs:

2+ years experience in customer service and/or technical support within a transferable industry

means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.

100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you

Generous Paid Time Off

401(K) Savings Plan + Company Match

Baby Cash Reward + Paid Parental Leave

Mastering the Stack:

Providing high-touch support across multiple channels while keeping our CRM and ticketing systems meticulously documented.

Strategic Collaboration:

Acting as a bridge between the customer and our internal Product and Engineering squads to solve the "unsolvable."

Staying ahead of the curve on new product developments and technical advancements to serve as a subject matter expert.

Prioritizing customer education and experience to ensure every interaction adds long-term value.

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced

bee wimmel =

Best Work In My Life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of

benefits

means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.