Field Support Specialist

Implement engineering designs and support field activities to create and conduct research and test protocols to determine product performance and viability.

Perform root cause analysis, analyze problems, develop corrective actions, and effectively communicate solutions across multiple departments.

Participate in projects from concept and detail of design to implementation, testing, and placement with the customer.

Communicate with customers to determine product needs, support and explain complex issues, diagnose problems customers are facing, and coordinate testing and onsite visits.

Create and foster positive relationships with existing and potential customers.

Coordinate domestic and international travel to visit customers in the field.

$60,000 - $80,000

Who is Nova-Tech Engineering?

Headquartered in Willmar, MN, Nova-Tech Engineering is a growing, dynamic company founded in 1992 that began as one person’s passion to benefit the agricultural industry.  Through innovative process automation technology, the company engineers and manufactures products that serve over 500 commercial poultry hatcheries in over 65 countries worldwide.

Nova-Tech houses every aspect of its business on the MinnWest Technology Campus, including a manufacturing facility located just steps away from our engineering and drafting teams. Walking from building to building, you can observe our whole process, from concept to final product.

Nova-Tech Engineering offers a flexible, collaborative, and productive work environment focusing on culture and strengths.  We’ve worked hard to create our unique culture and seek team members who match our core values so we can continue to create revolutionary solutions that advance our customers’ ability to feed the world.

The Field Support Specialist works with internal departments, customers, industry partners, and other team members to support Nova-Tech Engineering’s products, technologies, and equipment.

At Nova-Tech Engineering we take a strengths-based approach to our team members and company.

This role will inspect and validate new technologies, conduct early product testing in the field, report on the product status, and act as an integral part of the problem-solving process with cross-functional teams