Support Agent

Familiarity with SDK, willingness to learn automation workflows.

Experience with Appfollow or similar platforms is a plus.

Competitive salary and remote work format.

Working schedule: fixed 5-day schedule, including weekends. Several shift options are available depending on your location and time zone. Shifts are fixed and do not rotate.

The chance to shape and influence an ambitious multiplayer survival shooter for mobile platforms.

A strong, supportive team passionate about creating great games.

A flexible work environment.

Opportunities for professional growth.

Respond to player inquiries in SDK with clarity and empathy.

Correctly categorize, tag, investigate, and escalate tickets when needed.

Review complaints, verify evidence, and apply account actions (including bans) when appropriate.

Perform required actions in internal tools/systems to resolve player cases.

Update and create FAQ/KB articles, proofread content for new releases.

Monitor our Discord community for bug reports and player issues.