Spotsylvania Animal Hospital - CSR

Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.

Professional, neat appearance consistent with hospital standards.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets.

The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care.

This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.

Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.

Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.