Implementation Consultant

3+ years prior experience in a customer-facing role (sales or support)

Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans

Demonstrate a clear understanding of what success looks like for customers and Motive

Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus

Experience with fintech and spend management technology is a plus

Export Administration Regulations.

Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive.

This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.

A customer-oriented focus is necessary to preserve long-term customer satisfaction.

Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.

Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption

Monitor customer progress and activities to ensure adoption and timely activation