Customer Experience Lead

2+ years of experience in a customer-facing support or operations role, ideally in a SaaS, tech, or digital-first environment.

Hands-on experience with support and CRM tools like Zendesk, Salesforce, or similar platforms.

A self-starter mindset. You don't wait to be told what needs fixing; you find it and fix it.

Curious and hungry. You don't need to know payments on day one, but you need to want to learn it deeply.

Familiarity with APIs, webhooks, or technical integrations; even at a conceptual level, and willing to learn with hands-on experience.

Startup Experience, with bonus points for fintech, payments, or a similarly complex product environment.

$75,000

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$90,000 USD

InterPayments’ core values are the building blocks of how we achieve our mission: Obsess about our Customers’ and Partners’ Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully.

Remote Work Eligibility:

This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered.

Own the customer support queue, responding to merchant inquiries with urgency, empathy, and clarity.

Assist with merchant onboarding and offboarding, ensuring smooth transitions at every stage.

Manage and maintain accurate ticket statuses and customer records across support tools.

Build real relationships with merchants, becoming a trusted advocate both internally and externally.

Work with Customer Success to improve our merchant journey through all stages of their lifecycle.

Be the Voice of the Customer by reporting and presenting their experiences to internal stakeholders.