samsara
Technical Support Engineer – Mobile Apps and Compliance
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 3–5 years
- Compensation
- d benefits below. Annual Base Salary $71,102.50 — $95,600 USD Total Rewards A
- Posted
- 2026-03-19T15:35:42-04:00
Key Requirements
Required Skills
Domain Knowledge
- Engineering
- SaaS
Requirements
3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of demonstrated proficiency in troubleshooting mobile applications.
Strong familiarity with using CRMs like Zendesk or Salesforce.
Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
Responsibilities
Technical Support Engineer
to provide world-class hardware and software support experience to our customers.
within the umbrella of the Global Technical Support organization.
You will be responsible for resolving complex customer problems and improving support across all teams.
Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.
You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams.