Senior Software Engineer (AI)

Build and maintain integrations using APIs, modern web technologies, and authentication standards.

Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices.

Develop proofs of concept (PoCs) and production-ready solution components.

Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments.

Technical Problem Solving & Quality:

Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows.

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

The

Senior Software Engineer

, AI is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem.  As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.

NICE Ltd. (NASDAQ: NICE) is an innovation leader in AI, cloud, and digital solutions, serving over 25,000 global businesses, including 85 of the Fortune 100 corporations. With over 8,500 employees across 30+ countries, NICE software handles more than 120 million customer interactions and monitors over 3 billion financial transactions daily. NICE is committed to diversity and inclusion, ensuring equal opportunities for all candidates.