Manager, People (HR) Operations

Lead HR’s response to internal and external audits, ensuring documentation and processes are audit-ready.

Partner with the Employee Relations team to provide operational support on investigations and issue resolution.

Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests, ensuring compliance and a positive employee experience.

Immigration Program Management

Collaborate with legal partners to ensure compliance with immigration laws and requirements, and establish best practice policies and practices.

Lead, mentor, and develop a team of two People Operations Specialists, fostering a high-performing and engaged team.

$143,000

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$153,000 USD

$155,000

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HR Service Delivery & Process Optimization

Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries.

Managing the intake, tracking, and resolution of HR requests, ensuring SLA adherence.

Partner with the HRIS team to streamline and automate HR workflows and processes.

Compliance & Audit Readiness

Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices.

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit

https://network.id.me/

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The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence. Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow.. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant.

The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance.