Sr. Service Business Process Analyst

8+ years of experience as a Business Systems Analyst or Functional Analyst in supply chain, manufacturing, or service operations.

Strong hands-on experience supporting manufacturing and/or MRO environments within SAP.

Strong understanding of supply chain and service operations, including BOMs (Bill of Materials), routings, capacity, inventory, and repair workflows.

Proven experience with SAP S/4HANA, including MM (Materials Management), PP (Production Planning), ME (Manufacturing Execution); exposure to QM (Quality Management), IM (Inventory Management), WM/EWM (Warehouse Management/Extended Warehouse Management), and FICO (Finance and Controlling) is a plus.

Solid understanding of traceability, data integrity, and compliance requirements in a medical device environment (e.g., GMP, ISO 13485, 21 CFR Part 11).

medical device or regulated industry

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

The Senior Service Business Analyst (MRO) serves as a critical bridge between Service Operations, Supply Chain, and IT, owning the translation of complex MRO business needs into scalable, compliant SAP S/4HANA solutions.

This role focuses on end-to-end repair and service supply chain processes, enabling operational excellence, traceability, and visibility across a regulated medical device environment.

This individual contributor will work closely with Service MRO leadership, Planning, Manufacturing, Quality, and IT to identify process gaps, define business requirements, and implement system enhancements that support Repair-to-Return, Planning, Inventory, Quality, and Capacity Management.

Business Analysis & Process Ownership

Partner with MRO Operations, Planning, Quality, Manufacturing, and Logistics teams to understand pain points, use cases, and future-state needs across end-to-end service supply chain processes.

Lead business process analysis and documentation for Repair-to-Return, Plan-to-Produce, Inventory, Quality, and Logistics workflows.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at

Intuitive

. As a global leader in

robotic-assisted surgery

and

minimally invasive care