Director, Consumer Care

You’re a seasoned consumer operations leader who blends operational rigor with curiosity and care.

You value being close to the work and the teams delivering it, while also partnering deeply with R&D and Quality to ensure consumer safety and trust.

You bring a systems mindset, steady leadership under pressure, and the ability to translate consumer insights into scalable solutions.

Comfortable operating in complexity, you influence across a matrixed, global organization and lead with clarity, accountability, and respect.

10+ years of leadership experience in consumer care, customer operations, or contact center environments

Proven success leading multi‑channel service operations at scale

At Revlon, the consumer experience is a direct reflection of our brands.

The Director, Consumer Care leads the delivery of high‑quality, cost‑effective consumer support across channels—ensuring every interaction reinforces trust, safety, and brand confidence.

This senior, hands‑on role will be co-located in New Jersey, partnering closely with Product and Quality teams while maintaining a strong on‑the‑ground presence with the Consumer Care organization based in Oxford, North Carolina, ensuring issues are resolved quickly, safely, and with the consumer at the center.

Lead End‑to‑End Consumer Care Operations

You set the tone for excellence across every consumer touchpoint, balancing performance, empathy, and brand integrity.

Own global Consumer Care operations across phone, email, chat, and social channels (as appropriate)