Technical Support Specialist

Solid background working with computers and Microsoft Product Suites

Software support or technical support experience (SaaS environment)

Passion for effective problem-solving and/or experience in a customer support/service role

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Flex Your Workspace:

Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!

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Planning Your Future:

Our 401(k) plan comes with a 4% employer match on

providing technical support to the full product suite for

Manager of Client Support.

This position is a key member of our customer support team providing professional support to

You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.

Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base.

Effectively troubleshoot and solve issues by

LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts.

We’re

not just here to answer questions,

we’re

here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.

About The Role:

We’re a high-growth software company with a

big mission

: empowering K-12 district teams to do more with less.

At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.

Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

LINQ’s Values: