Software Technical Account Manager (Traveling)

Monitor customer health indicators, adoption metrics, and technical performance trends

Use data to identify opportunities for improvement and proactive customer engagement

Deliver advanced product training and technical education to customer stakeholders

Develop and maintain customer-facing documentation and best practices

Help agencies build confidence in using Axon's solutions effectively

Support knowledge transfer and operational readiness during deployments and upgrades

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

As a Technical Account Manager at Axon, you're not working a ticket queue — you're embedded inside law enforcement agencies as the person they trust most.

When adoption is stalling, you fix it.

When a customer needs someone inside Axon advocating for their priorities, that's you.

The role sits at the intersection of technical depth and genuine customer trust — and you'll operate largely independently, with real accountability and real visibility. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

Reports To: Manager of Technical Account Management Services