nmi
Bilingual Support Specialist
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 4+ years
- Posted
- 2026-04-03T15:06:02-04:00
Benefits & Perks
Health, Dental and Vision Insurance 13 Paid Holidays Company volunteer days
Requirements
Proficient understanding of the credit card and payment solutions industries a plus
Computer and Internet literate “Tech savvy”
4+ Year(s) Customer Service-related Experience
2+ Year(s) Call Center Service-related Experience
Compensation & Benefits
$20-25/hr
A remote first culture
Annual bonus scheme (dependent on company + individual performance)
Flex PTO
Health, Dental and Vision Insurance
13 Paid Holidays
Responsibilities
Handles complex inbound and outbound requests, servicing a broader customer service base; selects and explains the best solution to solve technical support inquiries
Provides exceptional service utilizing available resources and tools
Documents every client service inquiry and issue for tracking purposes
Communicate operational concerns to clients with a clear timeline for resolution
Identify and communicate trends across the department
Maintains in-depth knowledge of all products and services to effectively address client concerns