Dispatcher

High school diploma or equivalent

1–3 years of dispatching, scheduling, or service coordination experience

Garage door industry experience preferred

Familiarity with ServiceTitan or similar scheduling software is highly desirable

Strong multitasking, organization, and time-management skills

Clear, professional written and verbal communication

Competitive hourly pay: $18–$20/hr (DOE)

Comprehensive benefits package, including:

Health, Dental & Vision Insurance

Paid Time Off & Paid Holidays

401(k) with company match

Employee discounts & referral bonuses

Schedule and dispatch service and repair calls based on technician location, availability, and skillset

Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs

Communicate clearly and professionally with technicians, customers, and management throughout the day

Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place

Optimize routes to reduce drive time, improve efficiency, and minimize callbacks

Serve as a primary point of contact for customers—answering questions and setting clear expectations