Legal Innovation Partner

8+ years of experience in legal technology, legal operations, enterprise customer success, or management consulting focused on the legal sector

Fluent in using AI for legal workflows and legal use

Direct experience owning client relationships and renewal/expansion outcomes in a B2B SaaS or legal technology environment

Fluency in law firm operations — you understand how firms are structured, how decisions get made, how technology is evaluated and adopted, and what drives attorney behavior

Prior law firm practice (associate or counsel level) is a significant advantage in establishing credibility with firm leadership

Proven ability to build trusted advisory relationships with senior law firm stakeholders, including partners, COOs, CIOs, and practice group leaders.

The compensation range for this position is:  $190,000 - $210,000 plus bonus

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

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Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

NetDocuments is seeking a Legal Innovation Partner to be a senior individual contributor embedded in the firm relationships that matter most to NetDocuments.

You are not a typical customer success manager — you are an expert in legal AI strategy and transformation who serves as the primary strategic advisor to a portfolio of law firm and legal department clients.

You are responsible for their success with NetDocuments, and you own the renewal and expansion of that book of business.

You will guide clients through every stage of their AI adoption journey — from understanding their current workflow and identifying high-impact use cases, through implementation, change management, and measurement of outcomes.

Your clients trust you not just as a vendor contact, but as a thought partner.

When they have a question about what legal AI means for their firm, you are who they call.

The People!

90% healthcare premiums company covered

HSA company contribution

401K match at 4% with immediate vesting

Flexible PTO (typically 3 to 4 weeks a year)

10 paid holidays