Customer Success Manager - Boston

5-7 years of experience in a customer account facing role

Customer-minded, always aiming to provide the most value possible

Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life.

Best-in-breed onboarding

Sales training in MEDDIC and Command of the Message

An inclusive company culture, opportunity to join our Community Guilds

Intra-departmental mentor and buddy program for in-house networking

Continuous professional development, product training, and career pathing

New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Partner with the sales team to ensure smooth transition and onboarding experience

Proactively build relationships with customers to create mutual trust

Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively

Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)