Director of Client Success, Arrive Fresh

15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers.

10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution.

3+ years of logistics leadership or management experience in a fast-paced environment.

Strong background in account management and customer-facing solution design.

Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA.

The base salary range for this position is $150,000 - $225,000, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.

Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives.

Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments.

Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations.

Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers.

Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers.

Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements.