Customization ECommerce Program Specialist

Minimum 5 years of experience in operations and audit, ideally within an ecommerce, retail, or client services environment

Previous eCommerce experience (automotive accessories, dealer, OEM, or aftermarket preferred)

Strong analytical and data-driven mindset with the ability to interpret large data sets and translate insights into actions

Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, data synthesis, trend analysis; familiarity with Power BI or similar tools is a plus)

Demonstrated ability to collaborate effectively across multiple stakeholders, functions, and client teams

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Ford Customization ECommerce Program Specialist

The ECommerce Program Specialist is a cross-functional role responsible for supporting end-to-end digital order operations for client ecommerce programs, including accessory inbound processing, order fulfillment, packaging, and returns management.

This position goes beyond transactional execution by leveraging data to improve processes, identify trends, and drive operational excellence across client engagements.

The primary responsibility is to ensure secure and accurate fulfillment of online customer orders while delivering a best-in-class post-purchase experience for client programs.

The ideal candidate combines strong operational execution with the ability to analyze data, identify root causes, and recommend actionable improvements.

Key Functions and Responsibilities

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.