Customer Success Lead

3-5 years of experience across customer success, implementation, product operations, solutions consulting, management consulting, or related SaaS roles

A genuine product mindset, able to understand a business problem and think through how the product can solve it

You’ll work closely with the founding team on a function that is becoming increasingly strategic as we scale into larger accounts. This role offers the opportunity to shape how customers experience the product from day one, influence internal execution, and build a high-trust function with significant ownership.

We want to make sure everyone has an equal chance to participate and make a difference. Oliv.AI is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Oliv’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Own customer trials, onboarding, implementation, and early adoption end-to-end

Act as the primary point of contact for customers during the trial and onboarding journey

Understand customer pain points, workflows, and priorities, and translate them into a clear execution plan

Run weekly check-ins, stakeholder reviews, and progress conversations with customers

Coordinate closely with internal teams across sales, product, and implementation to ensure momentum and alignment

Drive structure across milestones, risks, blockers, dependencies, and next steps