Customer Success Manager (Mid-Market)

Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor.

You have at least 1 year of experience in a Customer Success or Account Management role

You have direct experience working with Enterprise customers and managing a book of business

You are professional and comfortable engaging C-suite executives

Experience in SaaS is a plus

Manage the customer life cycle for our mid-size strategic customers

Be responsible for key metrics such as Customer Health, Retention, and Expansion

Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals

Engage as a mentor across the wider Customer Success team

Serve as a key voice of our customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences

Maintain impeccable records in our Customer Success software

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table:

https://www.roomvo.com/rugdemo4r

We're a remote-first company that encourages our employees to work from where they're most productive.