Customer Retention Specialist

A track record of thriving in high-volume, customer-facing environments.

Whether in a contact centre, hospitality, retail, or another fast-paced setting, you consistently deliver strong results while maintaining quality and warmth.

The ability to influence outcomes.

You’re confident navigating challenging conversations, including cancellations or objections, and can guide customers toward solutions that genuinely support their success.

Strong verbal and written communication skills.

On the phone, you explain information clearly and confidently. In chat and email, you craft thoughtful, accurate responses with strong attention to detail and empathy.

Reporting to the Manager, Billing Support, the Customer Retention Specialist works directly with customers to resolve billing and subscription inquiries with customer retention at the heart of every interaction.

This is not a transactional support role. You’ll lead meaningful conversations that influence outcomes, uncover root causes behind cancellation requests, and help customers rediscover the value of their Jobber subscription.

You’re a confident communicator who thrives in fast-paced environments, takes ownership of results, and is motivated by helping customers succeed. You’ll become a product expert and proactively connect customer needs to solutions that drive long-term retention.

The Customer Retention team plays a critical role in customer experience and satisfaction. We help customers navigate billing and subscription questions, resolve account concerns, and ensure they’re set up for long-term success with Jobber.

We work closely with Customer Success and other cross-functional teams to continuously improve the customer experience. Our goal is simple: help our customers succeed so they can focus on running great businesses.

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!