Senior Manager, Technical Services Engineering

$140,000

—

$275,000 USD

Diagnosing and resolving performance related issues

Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements

Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution

Globally collaborating with peer teams to provide seamless and efficient regional handovers of follow-the-sun issues

Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to peers and the general MongoDB community

Working on specific accounts to build rapport and an in-depth understanding of customer architecture and environment(s) while encouraging expansion of use

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our

Leadership Commitment,

guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.