Customer Success Manager, Commercial Markets

4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.

Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.

A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context

A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests.

Exceptional ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity depending on whether you are speaking with a technical lead  or an executive.

Flexibility to support global business needs, including availability for US calls.

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Paid time off including vacation, holidays and company-wide days off

Employee Wellness Program

Home Office Reimbursement

Monthly Phone and Internet Reimbursement

Tuition Reimbursement and access to LinkedIn Learning

This role is for a Customer Success Manager for Planet’s commercial markets.

You will be responsible for managing and expanding relationships with customers, including in the agriculture, insurance, and energy verticals.

You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their business workflows.

The ideal candidate is a consultative strategist who naturally takes ownership of the account lifecycle post sales supporting renewal and expansion opportunities.

We are looking for a thought partner with deep business acumen and situational awareness who can adapt seamlessly from an executive briefing to a deep dive with technical teams.

You will operate in lockstep with your sales counterparts, combining technical value realization with commercial strategy to build a unified account front.