Supervisor, Customer Care

High School Diploma / Degree or equivalent level of qualification

Experience in managing people

Experience of leading developing and motivating Client facing teams undertaking high volume transactional services

The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes.

Experience of managing high quality, responsive services within a service focused environment,

Experience of identifying, implementing, and driving improvements in systems, processes, and practices to improve efficiency and enhance the Client/Customer experience.

Market competitive monthly gross salary

starts at 3,170 EUR

Opportunity to earn an annual bonus

Great career growth and development opportunities in a global organization

A flexible approach to work (6-10 days per month in the office)

Generous insurance (health, disability, life)

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.