Customer Support Agent - (Seasonal)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role requires some onsite presence due operational needs.

Do you have at least 1 year of experience in customer service/customer support?

Penn Interactive (Hollywood Casino and theScoreBet) is looking for outgoing and driven Customer Service Agents who have the desire to build strong relationships and top-tier experiences for our patrons!

As a Customer Service Agent, you will have in-depth knowledge of our mobile applications and a desire to understand ways that we can improve our platforms to ensure we provide the best experiences for our customers.

As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations across the country.

Communicate with our players and guests via live chat, email and phone to ensure a seamless customer experience and provide comprehensive information on the multitude of mobile apps supported.

Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players and

Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand

For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations

Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable

Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.