Senior Associate, Commerce Platform, Growth & Quality - Strategy & Operations

You have have relevant experience:

3-5 years of working experience in roles such as but not limited to: startup/ tech/software strategy & operations, product management or banking, consulting

You have a strong growth sense

: you know the difference between signal and noise, how to pull levers to iteratively optimize within a feedback loop.

You’re a strong communicator

: you can interface with senior audiences, internally and externally; you can easily articulate complex details and help audiences quickly understand the “so what”.

As a Senior Associate on the Growth & Quality Strategy & Operations team, you’ll join our broader Commerce Platform organization. You’ll play a key role in driving measurable growth across our products and services for many of the top restaurant brands in the country. Partnering closely with Product and Engineering, you will build, maintain, and execute a pipeline of initiatives that both accelerate adoption and ensure our platform remains high-quality, reliable, and continuously improving for merchants and their customers.

You’ll do this by becoming an expert in the Commerce Platform offering and in enterprise restaurant tech stacks, operating processes, and common pain points—and translating those insights into prioritized opportunities, experiments, and fixes.

In this role, you will identify opportunities, design and run experiments, and lead cross-functional readouts that turn learnings into product decisions and scaled playbooks. In parallel, you’ll help steward the ongoing health of our products by monitoring quality signals on a regular cadence (e.g., weekly), identifying emerging issues, coordinating root-cause investigations and remediation with Product/Engineering, and ensuring fixes are validated and prevented from recurring.

Join to help us:

Scale a new offering that is a pivotal strategic bet for the company

Help merchants customize and optimize their first-party digital ordering experience

The Commerce Platform team is DoorDash’s hyper-growth business segment that aims to revolutionize the “first-party” digital experiences for Merchants and their Customers. The DoorDash Platform encompasses the full suite of DoorDash’s first-party products, including digital ordering, websites & apps, delivery fulfillment, loyalty, and more. Our Platform empowers Merchants to reach and retain their Customers while maintaining their unique brand identity.

We are helping Restaurants grow their same store sales through all of their owned channels. We do that by building custom Apps and Websites that offer best in class performance. Our team’s mission is to enhance our Merchants’ digital experiences and, in doing so, drive exponential growth for the Platform business.