Senior Account Manager

Minimum 3-5 years of experience in an Account Management role or a similar position with enterprise client relationship management experience

Strong client relationship management skills with the ability to handle a sizable portfolio of enterprise accounts and the ability to lead calls with corporate leaders (C-suite executives, VPs, Directors, etc.)

Experience in a role where success is measured on client retention and  being responsible for client retention; understanding of upselling/cross-selling strategies and the ability to influence client retention and revenue expansion opportunities.

Experience documenting communications and other client information into a CRM software solution (preferably Salesforce)

Enthusiasm and patience to handle client challenges

Previous experience working for a SaaS company or tech startup with enterprise solutions

The Account Management team at SmartRent engages and maintains relationships with our key clients, identifies expansion opportunities within each assigned portfolio, and assists with client onboarding.

You will collaborate cross-functionally with other internal stakeholders to ensure a smooth rollout of SmartRent’s products and services, and overall customer satisfaction.

In this position, you will report to our Vice President of Strategic Accounts.

Lead client onboarding calls at the corporate level which includes; guide clients through our onboarding process, educate clients on specific product use-cases, successfully de-escalate client concerns, and identify potential expansion opportunities to drive additional revenue.

Effectively communicate action items and assign ownership responsibilities after client calls, ensuring the necessary internal teams complete tasks and clients are up-to-date on our process

Act as the client’s strategic partner.