Learning Systems Admin (FT Temp)

Bachelor's Degree in Educational Technology/Instructional Design, Communications, Curriculum Development.

1+ years working knowledge of Learning Management Systems and integration technology (Docebo LMS preferred)

Demonstrated ability to use sound governance principles (e.g. naming conventions and metadata, maintaining lists of qualified instructors, ensuring courses are reviewed annually and catalog items are updated, etc.)

1+ years experience with content management, such as Content Versioning, Content Reusability, Central Repositories, File Uploading, etc.

Salesforce experience is highly preferred

Experience with Google Suite (Google Meet, Gmail, Google Drive) preferred

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like

https://www.speedtest.net/

. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

This is a full time role for 6 months.

As a Junior Learning Management System (LMS) Administrator, you will be the first point of contact for our learners. You will use your technical skills to answer everyday questions, troubleshoot common issues, and ensure our users have a smooth experience with regards to the Learning Management System and other Learning Systems. You will work with the Sr. Learning Systems Administrator or the wider team to find the right solution for more complex support cases.

This position reports to the Director, Learning & Development and works closely with other Learning and Enablement teammates, as well as internal and external Subject Matter Experts (SMEs). Work will include but is not limited to LMS integrations, case management via salesforce, trouble validation, and continued optimization of the Learning Management System (LMS) at Privia. These include eLearning, Instructor-Led Training sessions, and associated supporting assets.

Primary Job Duties:

Learner Support: Act as the initial contact for learner inquiries, using problem-solving skills to provide timely resolutions or redirecting complex issues to senior team members when necessary.

LMS Maintenance: Assist in managing LMS issue tracking process within Salesforce, ensuring that learner concerns are documented and resolved efficiently. Addressing enrollment concerns and various user roles such as Power User access.

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers