Service Advisor (Bolton Honda)

Minimum 1 year of automotive experience or equivalent is required.

CDK Dealer software experience is an asset.

Basic knowledge of mechanical repairs and terminology.

Strong customer service and troubleshooting skills.

Experience in all aspects of customer service and people management.

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.

$60,000 - $80,000 per year

(base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada\u2019s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.\u00A0

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

",

Prioritize repairs based on urgency.

Perform road tests (if required) of customer vehicles in order to assess customer concerns.

Maintain a daily log of repair orders written as well as their status.

Manage minor customer complaints and misunderstandings.

Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.

Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.

\u00A0

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience:

Every customer is entitled to a great experience

Integrity:

We are honest and transparent in our actions