Customer Service Manager

5+ years of experience in customer service, with 2+ years in leadership role

Proficiency in CRM platforms and support software

Experience in data analysis and performance tracking

Ability to win respect and influence at all levels of the organization and stakeholders

What OBE Offers You

Benefits that benefit you – industry competitive

The Customer Service Manager leads the customer support team to deliver exceptional service and ensure customer satisfaction. This role involves developing service strategies, managing daily operations, resolving escalated issues and driving continuous improvement.

This role is perfect for an individual with leadership and team development abilities, detail-oriented with excellent communication skills. A vital member of the OBE team, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures.

Handle escalated customer complaints and complex inquiries

Monitor KPI’s such as response time, resolution rate and customer satisfaction