Customer Support Specialist

2+ year customer service experience, optimally with a technology or logistics company

Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities

Able to quickly and efficiently problem solve and troubleshoot

Ability to receive and implement feedback to continuously improve quality of support provided to customers

Proactive and able to comfortably navigate through uncertainty and ambiguity

100% company-paid health insurance for yourself

401(k) with company match

Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!

Remote-first environment

Generous PTO

Inclusive family leave policy that supports all new parents

Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members

Address all customer concerns politely, using active listening skills to understand and confirm the information

Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience

Proactively monitor in-progress deliveries and take corrective action when necessary

Manage non-standard delivery situations with professionalism, empathy, and urgency

Effectively use Salesforce and other internal tools to accurate log interactions and solve issues