Implementation Consultant

Bachelor's degree with strong academic performance.

4+ years of experience in a client-facing role in a SaaS environment or larger enterprise; preferably in an implementation, implementation consulting, customer success, technical solutions, or change management.

Exceptional task management skills with the ability to prioritize across a high-volume workload. PMP or similar certification is strongly preferred.

Strong organization and attention to detail.

Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

Empathy and a passion for problem-solving.

Lead the delivery of best-in-class onboarding experiences for high-value Lucid customers, prioritizing key actions that drive high adoption and long-term retention.

Discover and drive customer-desired outcomes, consistently adjusting service delivery to align with business objectives and success criteria.

Excel in managing multiple complex customer engagements. Prescribe and enforce key milestones for all stakeholders, maintaining a sense of urgency and proactively managing expectations.

Serve as an expert on change management and account configuration. Proactively follow industry trends to develop new approaches that drive customer strategy.

Coordinate the successful delivery of technical solutions within broader implementation projects, including (but not limited to) customer migrations, SSO and SCIM configurations, integrations, account consolidations, etc.

Collaborate with customers, account teams, technical consultants, and solutions consultants in order to appropriately scope projects and deliver customized solutions.