Head of Field Engineering Operations

8+ years of experience in operations, strategy, or technical program leadership supporting field engineering, solutions, or customer-facing technical organizations at high-growth SaaS companies, with at least 3 years building and leading teams

Demonstrated experience standing up or scaling operational frameworks for pre-sales and post-sales technical teams (e.g., Solutions Architects, Sales Engineers, Professional Services, Customer Success Engineering)

Proficiency in core GTM systems and architecture (e.g.

Salesforce administration and architecture, including custom objects, flows, reporting, and integration with ecosystem applications)

Track record of building territory planning, capacity modeling, and compensation design processes for technical field teams at companies with $100M+ ARR

You think in systems— you can assess a Field Engineering org end-to-end, identify where the biggest operational leverage points are, and translate that into a prioritized roadmap that helps us iterate, accelerate, and scale

Competitive compensation package, including equity.

Inclusive Healthcare Package.

Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

Flexible Time Off.

We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $260,000-$300,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

In this role, you’ll architect the systems, processes, and insights that enable a fast-growing Field Engineering organization to scale even more effectively.

As a strategic partner to the VP of Field Engineering, you will own the operational backbone that enables our Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services teams to deliver outsized customer impact.

You will build and lead a team that brings discipline to capacity planning, territory alignment, performance measurement, and customer lifecycle management— while constantly asking how we can use better tooling, smarter automation, and tighter feedback loops to make the organization faster and sharper.

You will report to the Head of Revenue Operations, and the role will be hybrid in-office in San Francisco.

Own the end-to-end operational strategy for Field Engineering— designing and optimizing the processes, systems, and frameworks that enable the SA, DSE, CSE, TAM, and Professional Services teams to operate at scale and deliver measurable customer impact.

Build, lead, and develop a high-performing Field Engineering Operations team, establishing the function as a strategic pillar within the FE organization and a trusted partner to FE leadership.