Sr. Manager, Strategic Technology Applications

Comfortable working with both technical vendors and non-technical clinical/operational stakeholders

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Experience with TalkDesk, Salesforce, Abridge, or other contact center / ambient AI documentation tools

Exposure to health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms

Background in change management methodology

$147,000 – $171,000.

This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Application Ownership & Operations

Serve as the primary owner and subject matter expert for a portfolio of strategic technology applications, beginning with call/communications platforms (TalkDesk) and expanding to additional systems over time

Manage end-to-end application lifecycle: vendor relationship management, configuration, access provisioning, issue resolution, upgrades, and roadmap planning

Monitor system performance, proactively identify gaps or friction points, and drive resolution in partnership with vendors and internal stakeholders

Maintain documentation for all owned systems, including configuration guides, workflow SOPs, and user support materials

Ensure applications are properly integrated with adjacent systems (e.g., Epic, Salesforce, ancillary clinical tools) and support data integrity across platforms