Customer Success Enablement Manager

8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology.

Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies.

Demonstrated ability to identify, design and deliver effective customer success/sales training programs.

Strong understanding of customer success/sales processes, methodologies and best practices.

Strong Salesforce, MEDDPICC and PlanHat experience

Ability to analyze data and derive actionable insights.

The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams.

They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.

Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans

Strategic Initiatives:

Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation.

Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.