brainrocketltd
Product Manager (CX tool)
At a Glance
- Location
- Other locations
- Experience
- 3+ years
- Posted
- 2026-03-18T04:25:05-04:00
Key Requirements
Required Skills
Domain Knowledge
- Automation
- SaaS
Requirements
:
3+ years of Product Management experience
, specifically building/scaling
SaaS products within the CX, CRM, or Contact Center (CCaaS)
space.
The "Builder" Pedigree:
Responsibilities
We’re looking for a Product Manager who is passionate about building customer support technology from the ground up. In this role, you’ll lead the creation of our internal customer support system, designed to serve operational and customer-facing teams across the business.
This is a unique opportunity to move beyond off-the-shelf platforms and build a
best-in-class, proprietary CX solution
tailored to our needs. We are looking for a builder who understands the DNA of industry leaders like
Zendesk, LivePerson, or Intercom
, and wants to apply that expertise to create a custom engine that outperforms "one-size-fits-all" software.