Swing Customer & Programming Associate (On-Site)

Undergraduate degree or post-secondary diploma required.

Library Techniques diploma an asset.

Previous library or customer service experience is an asset.

Previous program delivery experience is an asset

Travel:

Range:

Provide proactive customer-centered service in person, by phone, and online by anticipating needs and looking for opportunities to create exceptional customer experiences.

Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support.

Encourage, instruct, and assist customers in the use of all forms of library technology, including troubleshooting technology issues.

Perform materials handling tasks.

Under the guidance of the Manager and Branch Operations Lead, support collection initiatives, to ensure an accurate, tidy, balanced, and accessible collection that meets customer needs.

Under the direction of the Manager and Librarian, deliver and support programming

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.