Project Manager (PMO)

Proven experience delivering complex, cross-functional initiatives with multiple stakeholders and dependencies.

Experience coordinating offshore teams and/or distributed delivery models.

Familiarity with process improvement frameworks (Lean, Six Sigma, etc.) is a plus

On-time delivery of key initiatives across Salesforce, compliance, integration, and migrations.

Documented and standardized operational workflows and templates adopted across teams.

Increased utilization and effectiveness of offshore resources with quality controls in place.

Complimentary Life Insurance and Long-Term Disability Insurance

Paid time off

6 Paid Holidays & 2 Paid Floating Holidays

Work from home and hybrid schedules available!

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The Project Manager is responsible for leading and delivering cross-functional initiatives that support stabilization, standardization, and transformation across Service Operations.

This role fills a critical execution and coordination gap by serving as the central driver of planning, reporting, prioritization, and delivery across client services, compliance, integrations, migrations, and operational improvements.

The Project Manager will partner closely with Service leadership, Workforce Management, Operations, Technology, and offshore teams to implement repeatable processes and drive measurable outcomes.

Key priorities include Salesforce adoption, process standardization, offshore enablement, compliance transformation, and enterprise integration initiatives critical to Navia’s next phase of growth.

PMO Leadership & Delivery Governance

Establish and maintain a formal PMO delivery framework for transformation initiatives (charters, scope, plans, timelines, RAID logs).

We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.