Expert Services Partner

6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings

Focuses on the clients’ needs by establishing credibility and building relationships

Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively.

Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.

Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.

Facilitate work internally to solution new capabilities, and partner with others to craft and deliver upsell proposals.

Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations.

Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance.