Mid-Market Account Manager, Retail

5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology

Proven success growing and retaining a book of business

Consistent overperformance on key metrics and revenue targets

Strong discovery and consultative selling skills

Retail industry experience preferred, but not required

Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions

Square’s Strategic Account Management organization is seeking an experienced professional to drive growth and retention within our Retail Strategic Account Management program.

This team partners with some of Square’s largest retail sellers – businesses redefining how technology shapes the customer and merchant experience.

In this role, you’ll serve as a trusted advisor to retail executives and operators, helping them simplify operations, improve performance, and scale using Square’s ecosystem.

You’ll uncover opportunities for growth, develop tailored retention strategies, and collaborate closely with Product, Engineering, Finance, and Marketing to deliver seamless, impactful outcomes for our most valuable sellers.

You excel at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges.

You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket retail space.