City Council District 7 Constituent Services Assistant

Ability to gather and retain information about the range of services offered by City and State agencies, as well as community organizations, nonprofits, and other institutions throughout Baltimore City and the State of Maryland.

Adept in the operation of basic Windows-type applications (i.e.

A District 7 Constituent Service Assistant receives and processes communications and inquiries from residents, community stakeholders, and the public regarding various matters, including government and city services, community initiatives, policy issues, and more.

A Constituent Service Assistant will work closely with the entire District 7 staff, especially the Chief of Staff.

Constituent Service Assistant are expected to provide weekly updates during District 7 staff meetings regarding constituent communications, case statuses, and key findings.

Coordinators must become proficient in using the various online databases, constituent management systems, and agency platforms necessary to effectively research, track, and resolve constituent inquiries.

Assistants are responsible for acknowledging and responding to all constituent communications within two (2) business days.

Handle all constituency requests and refer to appropriate agencies for resolution.